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Information
about Patents
Etc. in a Question and Answer Format:
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What is Patents-Etc?
Patents Etc. a family owned and operated
business located
in Northern Virginia. Being a family business doesn't mean we're too
small
to get the job done, it means we CARE about our work and we all
work very well together. We are quite sure that you'll see the
difference
in service and product quality right away. Our main office is
located
in Woodbridge VA, but our document acquisition staff is usually
at
the US Patent & Trademark Office for most of the business day. We
process
orders right up until the last FedEx office closes. (No running out the
door at 5 PM around here!)
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What should I know about your
company other
than you are family owned?
We have many years of experience working at the US Patent &
Trademark
Office. We also work with other companies to ensure we can always
deliver
the product quality and fast service you need. Things like mandatory
order
confirmation and the fact that WE will usually contact you BEFORE you
end
up calling us, will make a difference that you will notice.
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What do I need to do/know to
place an order?
Give us a call to open an account, or if you are a law firm and have
been in business at your current location for more than 1 year, you may
fill out your first order right here on our web site order form and we
will contact you to confirm the order get any additional information we
need. We extend 30 day net credit to law firms and corporations
with
D&B listings.
You may pay by the order or from our monthly statement. We make it
very easy.
We accept orders via, phone, fax and from the web
site order form.
To order or open an account:
Voice: Nationwide: 1-866-88 Files or (1-866-883-4537)
or if you are in the Greater Washington DC area (or overseas), use 571-237-5649.
Or you may fax the order to:
Hours of Operation: 8 AM to 8 PM EST Mon. through
Friday
(We don't pack up and go home at 5:30 -
we're here when
you need us)
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